1. How to reach us
The fastest way to reach WebToolsHUB is email. We aim to reply within 3 business days.
- Email: support@webtoolshub.org
- Publisher: Hongguang Tan (individual operator, Lanzhou, Gansu, China)
We do not offer phone support. All requests are handled by email so that every conversation has a written record we can refer back to.
2. What you can contact us about
- Bug reports — a tool did not work as expected, an error message appeared, or a file would not process.
- Feature suggestions — tell us which tool you would like to see next, or an improvement to an existing one.
- Content corrections — a guide, FAQ answer or comparison contains an error or is out of date.
- Privacy and data requests — questions about data handling, or requests related to your personal data. See the privacy policy for what we do and do not collect; most tools never send your files anywhere.
- Copyright (DMCA) — if you believe content on this site infringes your copyright, email us with the page URL, a description of the original work and a statement of good faith. We respond to valid notices promptly.
- Business and partnerships — advertising questions, cooperation proposals or press inquiries.
3. What to include in your message
The more detail you give, the faster we can help:
- The page URL (for example
https://webtoolshub.org/tools/image-compressor) - Your browser and operating system (for example Chrome 130 on Windows 11)
- The steps you took and what you expected to happen
- Any error message shown on screen
Do not attach original documents or images containing personal information unless we ask for them — most tool problems can be reproduced without your actual files.
4. Response times
- General questions and bug reports: within 3 business days.
- Privacy or data requests: within 3 business days, as promised in the privacy policy.
- Copyright notices: we acknowledge valid notices promptly and remove material where the claim is well founded.
5. Other pages you may need